Intelligent Managed Service Desk

Intelligent Managed Service Desk

Service Desk is the face of the entire IT in any organization. Customer satisfaction depends on how good your service desk operation is. Many a times, running an efficient service desk is a challenge especially when IT is not your core business. Business Challenges...

Top Candidates for Service Desk Automation

Top Candidates for Service Desk Automation

Automation is not new to anyone. It is the foundation for any enterprise digitization. However, companies fail to establish a clear strategy for automation. They cannot define areas of automation and set priorities. They end up with islands of automation, automation...

Mastering the Art of Prioritization

Mastering the Art of Prioritization

In today's fast-paced work environment, leaders often find themselves caught in a web of multiple responsibilities. While it may seem advantageous to possess a diverse skill set, the increasing workload and heightened expectations demand a strategic approach to manage...