Managed Services
Remote global NOC and SOC from our Chennai, India, provides 24×7 continuous monitoring of your network and security and provides proactive response to incidents. Our Global Enablement Centers ensure solutions of the highest quality and efficiency to meet our clients demands.
We provide co-governed Managed Services for maintenance and support to our clients.
Complete Management and Monitoring Services
Staffed Operations
- 24 x 7 x 365 Operations
- Triage and Escalation Management
- Incident and Problem Management
- Request Management
- Knowledge Management
Monitoring and Reporting
- Availability Monitoring
- Capacity Monitoring
- Device/ Technology Specific Status
- Reporting
System Administration
- Emergency/ Priority Support
- Platform Patching
- System Optimizing & Tuning
- Configuration Management
Delivery Management
- Client Account Management
- Monitoring as a Service – End Point, Network, and Security
- End User Services - Service Desk/Help Desk
- Remote Management – Patching, Software Updates etc.,
- Infrastructure Support – NOC/SOC
- Technology Support – Extended Engineering Support (an extension to client teams for adhoc project services)
Our Offerings
- Improving service levels through our service that solves complex data center and IT operational issues.
- Accelerating operations with automation tools and processes that can reduce operational procedures from hours to minutes.
- Reducing costs to deliver 24/7 operations, preventing project overruns, and eliminating tool investments.
- Leveraging deep technology operational experience, including managing thousands of residencies, implementations, and devices across the IT infrastructure spectrum.
We are uniquely qualified to deliver this by:
Benefits to Customers
- 24/7/365 delivery capable
- Reduce operational burden and free up resources for higher level activities
- Improve service levels and user experiences
- Get better visibility and feedback to support operational efficiency
- Maintain control and ownership of architecture and data
- Eliminate the learning curve as you address internal staff and skills shortages
- Gain flexibility with customized, scalable solution set of Managed Services
- Optimize cloud costs and establish governance models that extend to cloud
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