NOC Technical Team Lead

Experience Required

At least three years of NOC Engineer experience

Skills Required

At least three years of NOC Engineer experience

Multiple certifications in administration of the existing event management system – Logic Monitor – LMCA/LMCP/LMCD

Operation experience in multiple technologies, including any of the following:

Window Server administration: Exchange, Active Directory, Server 2008 and 2012

O365 Admin

Unix/Linux Server administration

Backup administration

Basic knowledge of storage systems (EMC, IBM, Hitachi, etc)

Clustering solutions: Citrix, VMware, etc

Execute basic queries and administrative tasks for MS SQL, helpful

Proficient use of all Microsoft Office applications

Experience working with an ITIL based ticketing system tool – Service Now helpful

Possess strong verbal and written communication skills; be adept at communicating with all levels of technical and non-technical people

Ability to understand the Customer’s business objectives

Ability to work independently and execute tasks/troubleshoot with a sense of urgency

Detail-oriented with the ability to multitask

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